Privacy policy
At Owen & Sophine, privacy is treated as part of the service, not an afterthought. This policy explains how your personal information is collected, used, and safeguarded when you visit owenandsophine.com, place an order, or reach out to our support team. By using our website, you agree to the practices described here. If these terms do not feel right for you, please discontinue use of our services.
Who We Are
Store Name: Owen & Sophine
Address: 28 Glasanaon Rd, Finglas East, Dublin 11, D11 X7Y2, Ireland
Email: support@owenandsophine.com
Data We Collect
When you interact with our website, we may collect the following information:
- Technical details such as IP address, browser type, device information, and time zone
- Personal details you provide during checkout, including name, email address, phone number, shipping address, and payment information
- Information shared when you contact us, such as customer support messages or inquiries
How We Use Your Data
Your information is used to:
- Process and deliver your orders efficiently
- Communicate with you and provide customer support
- Maintain website security and help prevent fraud
- Improve and personalize your shopping experience
- Send updates or promotional messages only if you have chosen to receive them
Sharing Your Data
We only share your data with trusted third parties that help us operate our store, including:
- Payment service providers
- Shipping and courier partners
- Technical and marketing platforms such as Shopify
Your personal information is never sold or rented to third parties.
Cookies
We use cookies on our website to:
- Remember your preferences
- Enhance site functionality and performance
- Display content that is relevant to your interests
You can adjust your browser settings to block cookies, but this may affect how some parts of the website function.
Your Rights
You have full control over your personal data and the right to:
- Request access to the data we hold about you
- Ask for corrections or deletion of your information
- Limit how your data is processed
- Receive a copy of your data in a portable format
- Withdraw consent at any time, including opting out of newsletters
To exercise any of these rights, please contact us at support@owenandsophine.com
Children's Privacy
Owen & Sophine is intended for adult customers. We do not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be removed promptly.
International Data Transfers
If you are located in Ireland, please be aware that your personal information may be processed or stored outside of Ireland, including in countries such as the United States. This may occur through trusted partners like payment processors, technology providers, or shipping companies. We take appropriate measures to ensure your data is handled securely and in line with applicable data protection standards.
Data Security and Retention
We apply appropriate security measures to protect your personal information. Data is retained only for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes or enforce agreements
Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on the Owen & Sophine website. We encourage you to review it periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us.
Thank you for choosing Owen & Sophine. We are dedicated to protecting your personal information while providing a smooth and trustworthy shopping experience.
Contact Information
Store Name: Owen & Sophine
Address: 28 Glasanaon Rd, Finglas East, Dublin 11, D11 X7Y2, Ireland
Email: support@owenandsophine.com
Phone: +441615540373
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1 business day.