Refund policy

At Owen & Sophine, we want every piece you order to feel like the right choice. If something does not work out, our return process is clear, fair, and designed to give you confidence when shopping with us.

Return Eligibility

You have 30 days from the date your order is delivered to request a return. Items must be unused, unworn, and in their original condition. All original packaging, including tags and accessories, must be included. Returns that do not meet these conditions cannot be accepted.

How to Start a Return

To begin a return, please email support@owenandsophine.com. Include your order number and a short explanation of the reason for the return. Our support team will guide you through the next steps.

Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service. Owen & Sophine is not responsible for items lost during return transit.

Exchanges

If you would like to exchange an item for a different size or style, exchanges are available upon request. Please contact support@owenandsophine.com so we can assist you before you send your item back.

Refund Processing

Once your return arrives and is inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may take additional days to complete the transfer.

No Restocking Fees

We do not charge any restocking fees. You will receive a refund for the returned item price once approved.

Need Help

If you have any questions about returns, refunds, or exchanges, our team is always happy to help. You can contact us anytime at support@owenandsophine.com

Contact Information

Store Name: Owen & Sophine
Address: 28 Glasanaon Rd, Finglas East, Dublin 11, D11 X7Y2, Ireland
Email: support@owenandsophine.com
Phone: +441615540373

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1 business day.